Automate order status replies
"Where is my order?" questions are answered from your order and courier data.
Open recipe →- Question detected
- Order and tracking looked up
- Reply drafted with the facts
Customer service automation
Automate customer inbox triage.
Incoming customer emails are classified, routed to the right person and given a draft reply.
Free introductory call. Choose a time in Calendly.
AreaCustomer service
Tools to assessOutlook / Gmail, Helpdesk tools
We confirm suitable connections, access and file hand-offs before agreeing a build.
Typical scopeOne workflow build
Clerq offerWorkflow build · priced to scope
How it works
The workflow, step by step.
Generic description of how this kind of automation is usually built. Your version is scoped before we agree a build.
- Email arrives
- Topic and urgency classified
- Routed to the right queue
- Draft reply prepared for approval
Human review
A person approves each reply before it is sent.
Proof
Results.
Illustrative workflow recipe. Inputs, connections, review points and outputs are agreed for each build. This is not a customer case study.
Expected effort and savings depend on your volumes. Model yours in the ROI calculator.
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Staff ask questions in plain English and get answers grounded in your own documents.
Open recipe →- Your documents gathered
- Assistant set up on them
- Team tested and handed over
Automate customer feedback summaries
Reviews, surveys and emails are summarised weekly into themes your team can act on.
Open recipe →- Feedback collected from sources
- Themes and examples grouped
- Weekly summary issued
Questions
Asked before we start.
Can a UK SME automate customer inbox triage?
Yes, where the process is repeatable and the data is in a system. Incoming customer emails are classified, routed to the right person and given a draft reply. A person approves each reply before it is sent.
What does it cost to automate customer inbox triage?
Each workflow is scoped and priced separately: £995 for a simple task with straightforward inputs, £1,500-£3,000 for a connected workflow, and an individual quote for bespoke work. The scope of this example must be confirmed before it is priced. The optional £499 assessment reviews one team and its systems. Software and ongoing support are agreed separately.
Which tools does it work with?
Outlook / Gmail, Helpdesk tools. We confirm suitable connections, access and file hand-offs before agreeing a build.
Next step
Let’s talk about your recurring work.
Choose a time in Calendly to discuss what keeps coming back onto your team’s desk. Any assessment or build is agreed separately.
Prefer email? stephen@aiclerq.com