Automate customer inbox triage
Incoming customer emails are classified, routed to the right person and given a draft reply.
Open recipe →- Email arrives
- Topic and urgency classified
- Routed to the right queue
- Draft reply prepared for approval
Customer service automation
Automate complaint logging and routing.
Complaints are logged, categorised and routed with the history attached, so nothing is missed.
Free introductory call. Choose a time in Calendly.
AreaCustomer service
Tools to assessHelpdesk tools, Email, CRM
We confirm suitable connections, access and file hand-offs before agreeing a build.
Typical scopeOne workflow build
Clerq offerWorkflow build · priced to scope
How it works
The workflow, step by step.
Generic description of how this kind of automation is usually built. Your version is scoped before we agree a build.
- Complaint detected
- Logged with customer history
- Routed to the owner with a deadline
Human review
Every response is written or approved by a person.
Proof
Results.
Illustrative workflow recipe. Inputs, connections, review points and outputs are agreed for each build. This is not a customer case study.
Expected effort and savings depend on your volumes. Model yours in the ROI calculator.
Related automations
Automate order status replies
"Where is my order?" questions are answered from your order and courier data.
Open recipe →- Question detected
- Order and tracking looked up
- Reply drafted with the facts
Build an AI knowledge assistant on your own policies
Staff ask questions in plain English and get answers grounded in your own documents.
Open recipe →- Your documents gathered
- Assistant set up on them
- Team tested and handed over
Questions
Asked before we start.
Can a UK SME automate complaint logging and routing?
Yes, where the process is repeatable and the data is in a system. Complaints are logged, categorised and routed with the history attached, so nothing is missed. Every response is written or approved by a person.
What does it cost to automate complaint logging and routing?
Each workflow is scoped and priced separately: £995 for a simple task with straightforward inputs, £1,500-£3,000 for a connected workflow, and an individual quote for bespoke work. The scope of this example must be confirmed before it is priced. The optional £499 assessment reviews one team and its systems. Software and ongoing support are agreed separately.
Which tools does it work with?
Helpdesk tools, Email, CRM. We confirm suitable connections, access and file hand-offs before agreeing a build.
Next step
Let’s talk about your recurring work.
Choose a time in Calendly to discuss what keeps coming back onto your team’s desk. Any assessment or build is agreed separately.
Prefer email? stephen@aiclerq.com