AI for customer service
AI for customer service, fitted around your software.
Customer emails sorted by topic and urgency, with draft replies grounded in your own policies and order records, ready for your team to approve.
The £499 assessment: one team · two-hour systems walkthrough · written report with priced recommendations · follow-up call. We agree it on the free call.
Covers roles often advertised as: Customer Service Assistant, Customer Service & E-Commerce Assistant, Customer Support Administrator.
What the AI system does
- Classifies and routes incoming emails
- Looks up the order or account before drafting
- Drafts replies, and prepares refunds and exchanges in your shop platform for approval
- Drafts return follow-ups to your warehouse or fulfilment partner
- Summarises recurring complaints each week
What stays with people
- Sending replies, unless you choose to approve a category
- Refund and goodwill decisions
- Social messages, upset or vulnerable customers and anything sensitive
Hiring for customer service?
Test what AI can take on first.
Many customer service duties are repetitive and rule-based. That makes them good candidates for AI to prepare, for a person to check and approve. The conversations and judgement calls stay with people.
Whether that changes the hire is something to test rather than guess. It may not. The £499 assessment looks at the same work: what is repetitive, what needs judgement, and what each build would cost, so you decide with the detail in front of you. Use the report's estimated time savings and ongoing costs alongside the work left with people, including checks and exceptions, when deciding whether the hire changes. Time freed is not automatically a cash saving.
Related workflows
Automate customer inbox triage
Incoming customer emails are classified, routed to the right person and given a draft reply.
Open recipe →Customer serviceAutomate order status replies
Replies to "Where is my order?" questions are drafted from your order and courier data for approval.
Open recipe →Customer serviceAutomate complaint logging and routing
Complaints are logged, categorised and routed with the history attached, so nothing is missed.
Open recipe →OperationsAutomate e-commerce returns reconciliation
Returns, refunds and stock movements are matched so the books and the warehouse agree.
Open recipe →Questions
Asked before we start.
Can AI do my customer service?
AI can take on much of the repetitive, rule-based part of customer service: reading, matching, keying and drafting, inside the software you already use. A person checks and approves financial commitments, material record changes and sensitive messages. Routine messages may be sent automatically only within categories and rules you have agreed in advance; anything outside those rules goes to a person. How much it can take on depends on your volumes and systems, which is what the £499 assessment tests.
Will it replace our customer service hire?
Sometimes it changes what the role needs, sometimes it does not. We would rather test it than guess. The assessment sets out which customer service tasks suit AI, which stay with people, and what each build would cost, so you can decide before you hire.
Do we need new software?
Usually not. Clerq builds around the tools you already use. How much can happen inside a particular system depends on how it connects, which we confirm during the assessment.
How do we start?
Book a free 30-minute call. If the £499 assessment of the team that does this work makes sense, we agree it there. You get a written, priced plan and a follow-up call, with no obligation to commission a build.
Next step
Find out what is worth automating, for £499.
For £499 we walk through one team’s work and systems with you, then send a written report: what is worth automating, what it would take and what each piece would cost to build. If something is not worth automating, the report says so.
Prefer email? stephen@aiclerq.com